Solutions

Whatever you need to send, we make sure it arrives.

From a single verification code to a nationwide campaign, teams in every industry rely on Sinch to reach customers at a 99.9% delivery rate.

By use case

Solve the job in front of you

Four proven patterns that cover most of what businesses need to communicate.

Marketing campaigns

Reach opted-in audiences on SMS, RCS, WhatsApp, and email with promotions that actually get seen. Segment, personalize, and measure — then let deliverability do the rest.

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Notifications & alerts

Order updates, appointment reminders, delivery tracking, and account alerts that land instantly — with automatic channel fallback so nothing gets missed.

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Identity & verification

Verify new users and secure logins with OTP, flash call, and silent authentication. Cut fake accounts and SMS-pumping fraud without adding friction.

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Customer care

Meet customers on their favorite channel with a shared inbox, AI assist, and full conversation history — so every reply is fast and in context.

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Orchestration

Connect every touchpoint into one journey

Trigger the right message on the right channel at the right moment — from welcome series to win-back — and fall back automatically when a channel isn't available.

  • Event-driven triggers from your own systems
  • Smart channel fallback (RCS → SMS → email)
  • Frequency capping and quiet hours
  • Unified analytics across every step
By industry

Built for your world, not a generic one

The delivery guarantee stays at 99.9% whether you're shipping parcels or processing payments.

Financial services

Secure OTP, fraud alerts, and payment confirmations with the compliance controls regulators expect.

🛍

Retail & e-commerce

Cart recovery, order tracking, and loyalty campaigns that lift revenue and repeat purchases.

Healthcare

Appointment reminders and secure updates that reduce no-shows while protecting patient data.

Travel & hospitality

Real-time itinerary changes, check-in reminders, and support that follows travelers everywhere.

Technology & SaaS

Signup verification, usage alerts, and product nudges that keep users active and secure.

Logistics

Live delivery tracking and driver coordination across SMS and voice at national scale.

The outcome

Numbers teams see after switching

99.9%

Delivery rate

Direct carrier routing keeps messages landing, across every channel.

2.5×

Engagement lift

Rich, verified messages outperform plain text on open and click rates.

-40%

Fraud attempts

Verification and silent auth cut fake accounts and pumping abuse.

Customer story
"Our reminders used to vanish into spam folders. On Sinch, patients get them every time — no-shows dropped by nearly a third in a quarter."

Dr. Marcus Feld — Operations Director, Beacon Health Network

Let's map your use case

Tell us what you send. We'll make sure it arrives.

Start free with trial credits, or talk to an expert who's solved your use case before.